We know buying online can be difficult when you can't try things on, so we have made things as easy as possible for our customers by offering a simple and flexible returns policy. Customers can return any items for a no questions asked full refund, exchange or credit within 30 days of purchase. Simply print this page, fill out the form below and return to the address shown at the bottom of the form and we will process this as quickly as possible. 

If you are unable to print this page for any reason, we ask that customers write down the information requested below on a piece of paper and include this in the package. This will make sure we can get this processed for you as quickly as possible. 

If you have any questions or require assistance, please email support@jackanchor.co.uk and one of our team will get back to you within 24 hours. 

 

Customer Return Form

Order Number:

Date:

Customer Address:

Phone Number:

Contact Name:

Returned Items: 

1. .......................................................................................................................................

2. .......................................................................................................................................

3. .......................................................................................................................................

4. .......................................................................................................................................

5. .......................................................................................................................................

Refund amount requested……………………………………………..

Exchange request……………………………………………………………………………………………………………….......

 

Requested by:                                                            Date:                                      Signature:

 

Approved by (Staff Use Only) :                                                  Date :                

                     

Please note, all returns are processed at our Harrogate warehouse. Please return with this document to: 

Jack + Anchor Returns 
JBI 39 Claro Court Business Centre
Claro Road 
Harrogate 
HG1 4BA